Avis Car Rental - 11 Airport Road, Champaign Airport, Savoy

Jobs in Avis Car Rental, career

Reviews about Avis Car Rental

• Trisha S
  ★ ☆ ☆ ☆ ☆
  I am really disappointed with the customer service at the Avis location in Champaign, Illinois. I went to pick up the rental car I had reserved on Thursday, Oct 5th and the employee did not inform me that I was being charged extra because I picked up 30 minutes before. My reservation was for 9pm and I got the car around 8:40pm. The lady entered 8:29pm on her computer on purpose just so I would be charged an extra hourly rate. Had the lady at the desk told me I would be charged extra, I would have just waited till 9pm to pick up the car. I was never informed that I was being charged extra for arriving early. Moreover, once I reached home, the GPS stand was missing and the location was closed by the time I had reached home. I had to wait till the next morning for the location to open to get the GPS stand. I had to return the car in Oakville, ON Canada on Friday Oct 6th and I was planning to leave at 6am but I couldn't even leave Champaign till the Avis location opened at 730am in the morning. So my travel was delayed due to a mistake on their behalf. Once I reached there, I asked them about the extra charge, I was told I had to return the car in 24 hours from when I picked up the car in order to get a return for the extra charge. It was a really stressful drive since I had to make sure I arrived in time and I left late only because I wasn't given the proper customer service. I am highly disappointed and I hope this is not the last time I rent a car from Avis. It was my first time rental from Avis and I am definitely not happy with my experience.

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